One of our newer users has reported an issue when she tries dragging emails from Outlook into the Laserfiche web client and it isn't working. 

What I expect to happen: Either a red box will pop up when she drags and drops it in saying she doesn't have the rights or a blue box will pop up saying she does have rights and then the metadata box will open up.

What actually happens: Neither box pops up and the cursor gets a rectangle next to it as I drag it over (see attached). The user tried in both Chrome and Internet Explorer and still has the issue. I tried with a different user and they get the expected behaviour.

Thoughts?