I created a link to a Web Client document.  It is working for me and a couple of others, but not for everyone.  They keep getting the the Web Client page with "Entry not found" as the message.

Those who can get in are getting the login page first, then it is redirected to the appropriate document.  This is what I want to happen.

The link is in Excel, but I have also tried it in other programs.  The same thing keeps happening.  Any ideas?

We thought perhaps a browser setting, but cannot seem to track it down.  When opening the link, those who can get in have the full address in the browser.  Those who cannot seem to have a shorten version of the link.  Why would it be changing?