Question

Office add-in menu is blank

Version 10 Laserfiche

Updated February 12, 2021

asked on July 22, 2019 • Show version history

I will raise a case with support if no-one has seen this issue before.

I have one workstation that, after installation of LF Client 10.4.1 including Office Integration, the Laserfiche menu in Word is blank; see pic:

The Laserfiche menu is available but all text is missing.

Office 365 and Laserfiche Client have been re-installed.

All folders and registry entries were deleted before the new re-installation.

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Replies

replied on August 28, 2019

I'm having the same issue, although I am on 10.3.1

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View 2 previous replies

replied on August 28, 2019

I have not got to the bottom of this one yet. It has only occurred on one workstation.

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replied on August 29, 2019

Thanks for the FYI. I have a ticket open with my VAR, Cities Digital, as well. I'll post back if we find a fix.

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replied on August 30, 2019

Well, I was able to fix our scenario. I was hoping we could find the exact cause but at least I know this process worked for the user computer that had the problem:

Added user as local admin (temporary)
Deleted all registry keys with Laserfiche referenced
Uninstalled Office 365
Uninstalled Office 2007PIA
Reboot
Re-installed Office
Reboot
Disabled existing Office plugins. Adobe PDF and Dymo Labels.
Copied client folder to her downloads folder and ran the exe installer. We have a silent installer but in this scenario I just ran the SetupLF.exe. We also only install the web client and thick client.
Opened office and bam! Laserfiche tab.
I then re-enabled the Adobe and Dymo plug-ins

Also, here is a few more details of the affected system.

Windows 10 1809
Office 365 E3 x64 Version 1902
Laserfiche Office Integration: 10.3.1.505

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replied on October 18, 2019

Where did you go to delete the registry keys related to laserfiche?

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replied on October 18, 2019

Alex, to be honest, I just went through the entire registry and deleted every entry listing Laserfiche relating to office products.

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replied on June 21, 2020

Hi Peter, just wondering if you did raise a support ticket for this with LF,

After uninstalling and reinstalling office on one of my machines I am confronted with the same issue, we are running 10.4.1, have done various things trying to fix

- uninstall LF client suite/office add-in, restart machine, reinstall LF,

- removed user profile, fresh start with new profile, no change in behavior

Doesn't look like the uninstall does a very good job

Hope you have additional comments on this ticket, thanks, Adri

FYI using automated install with this command:

"\\server\installs\Server\LaserFiche\10.4.1\en\WindowsClient\SetupLf.exe" -silent -log "C:\temp\WindowsClientInstall_LF_10_4_1" LFCADDLOCAL="Client" LFSSADDLOCAL="Snapshot" LFOADDLOCAL=ALL

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replied on June 21, 2020

Actually no, I did not raise a support case.

I waited for some time for the customer to supply more detail. The workstation is now no longer in use.

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replied on June 21, 2020

Thanks for your response, wish I could say "just don't use that computer" :-)

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replied on September 21, 2020

Just had this issue. VC++ installation didn't fix it. Uninstalled LF web tools and office integration. Ran an online repair of office. Rebooted. Reinstalled LF web tools and integration and it started working.

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replied on February 12, 2021

This seems to be seen more and more when the user does not have elevated rights and is installed by an admin.

Has anyone been able to identify a fix for this!

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Office add-in menu is blank

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