Question

Workflow not communicating with Forms server

Workflow Version 10 Answers Site

Updated July 16, 2019

asked on July 12, 2019

I am migrating(DEV to PROD) our first implementations into our second environment. While making changes to sql connections and forms servers connections I discovered that the connection from Workflow to forms is not functioning, therefore my workflow will not invoke the forms business process in fact I am unable to publish the workflow due to this connection issue. When I test the Forms URL, which matches the Forms config page. I am getting an error

Here is what I have in the configuration

And here is what the corresponding Forms config displays

Also I have upgraded both Forms & workflow to 10.4.1 , in case that helps.

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replied on July 15, 2019 • Show version history

If you have disabled the lower level TLS protocols (1.0 and 1.1), you need to follow the instructions in this KB article.

Since SSL relies on valid certificates and certificates are issued to a specific host, you'll want to use the same name specified in the certificate when you configure Workflow and Forms (rather than the IP).

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replied on July 16, 2019

Thanks Miruna!

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Replies

replied on July 12, 2019

Is there a reason you're specifying credentials instead of allowing it to use the service account?

Even with the default (service account), Forms should recognize it as coming from a Workflow server.

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View 3 previous replies

replied on July 12, 2019

Jason, thanks for your response. I am using our service account in those screenshots

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replied on July 13, 2019

Did you received the same error with default authentication selected?

That would also use the Workflow service account, but it does format the authentication headers a bit different.

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replied on July 14, 2019

yes, unfortunately we are getting the same error both ways.

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replied on July 15, 2019

I would compare the configuration of the test server to that of the production server. Although it says "error occurred on a send" problems like this usually stem from configuration on the receiving server.

If you can test it without SSL and it works, then that might help narrow it down a bit more.

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replied on July 15, 2019

Jason, I have been working with my VAR on this and we did discover that removing the SSL and/or changing the webservice link to http instead of https both work fine but I am not sure my network admin will approve of the web service connection without https (all 3 of our other environments all use https). I am doing some extensive comparison while my VAR is reaching out to Laserfiche. Will update with what we find. Thanks

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replied on July 15, 2019

I agree that removing SSL/HTTPS would not be the "solution" but it definitely helps point you in the right direction.

I would have your network engineers start checking port configurations and certificates on the production Forms server.

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Workflow not communicating with Forms server

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