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Question

Laserfiche Web Access: Certificate Mismatch - SubscribeToFolderChanges

Laserfiche Web Client
Updated July 10, 2019
asked on July 10, 2019

I am getting the following error on the Laserfiche Web Access server ever since 10.4. Web Access is communicating to the repository on another server with SSL. The user does not see any issues and can connect, but I presume they would not see if someone else is making changes in the same area they are. Any ideas to resolve this?

Certificate mismatch
Operation: SubscribeToFolderChanges
  Message: Exception encountered, stack trace:
  Laserfiche.WebAccess.Common.<>c__DisplayClass12_0.<SubscribeToFolderChanges>b__0
  Laserfiche.WebAccess.Common.Util.ThreadPoolWrapper.RunWrapper
  System.Threading.ExecutionContext.RunInternal
  System.Threading.ExecutionContext.Run
Exception details:
  Message: Certificate mismatch
  Stack trace:    at Laserfiche.RepositoryAccess.Activity.LrnpConnection.Connect(String ServerName, Int32 port, String strCert)
   at Laserfiche.RepositoryAccess.Activity.LrnpSession.Connect()
   at Laserfiche.RepositoryAccess.Activity.NotificationManager.Subscribe(NotificationSubscriptionSettings settings)
   at Laserfiche.WebAccess.Common.FolderChangeNotifier.<>c__DisplayClass12_0.<SubscribeToFolderChanges>b__0(Object unused)

  Repository: TEST1
  Session: u2q1zcbs

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Replies

replied on July 10, 2019

The error occurs when the SSL cert returned by the server for the notification port is different than the one used for the main connection, though LFS should be using the same one for both.  A tool like Wireshark should let you see what the two certificates are, which might help you to see what is going wrong.

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