asked on July 8, 2019
I have a Cloud customer that is trying to setup scanning. They are using a browser (tried both Edge and IE) to access the repository and every time they open scanning, they are prompted to select the scanning mode (basic or standard) even though they check Don't Ask Again. Then once the scanning window opens, they are prompted to select their scan source, and after selecting the scan source, they must set all the settings again. So if they use Twain, they must select the scanner and then set paper size and if they select Universal Capture, they must provide the source path.
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