Hi, 

I've an issue regarding the authentication of users when using their AD accounts on the Web client 10.4. 
It says that the password isn't correct. 

I've investigated further and i've tried to authenticate with the laserfiche client, and i could find some additional info. 

An error message shows up when authenticating. 
And it seems to be clear, it didn't read the authentication credentials in the SmartCard used by the users to login in their Workstations. 

Indeed, that customer doesn't allow the default username/password of windows but instead is using SmartCard auth with a PIN. 
At first sight, It doesn't seem that this configuration is supported, isn't it?

Does anyone has any thought/workaround ? 

See bellow the full error message : 
Error Code: 6000 
Error Message: Smartcard logon is required and was not used. (0x8009033E) 
Unknown error. [6000] 

------------ Technical Details: ------------ 

LF.exe (10.4.0.311): 
Call Stack: (Exception) 
CLoginDialog::AttemptLogin 
CLoginDialog::LoginToServer 
CLoginView::LoginHandler 
Call Stack: (Current) 
CLoginDialog::LoginToServer 
CLoginView::LoginHandler 
Additional Details: 
Exception: 0x80041770 [6000] (Smartcard logon is required and was not used. (0x8009033E)) (CLoginDialog::AttemptLogin at logindialog.cpp:796) 
Call History: 
CLoginView::LoginHandler 
CLoginDialog::LoginToServer 
GetOptionString ([GEDIECSettings]AdminNoPassword) 
GetOptionString ([GEDIECSettings]UserName) 
GetOptionString ([Settings]UseWindowsAuth) 
GetOptionString ([GEDIECSettings]UseWindowsAuth) 
CLoginDialog::AttemptLogin 
GetOptionString ([Settings]CheckServerVersion) 


Thank you in advance,
BR, 
Stive