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Question

Laserfiche Account Migration Tool Unavailable?

asked on June 27, 2019

When I try accessing the Account Migration Tool download page it tells me 404: Not Found.

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Answers

APPROVED ANSWER
replied on July 3, 2019

The migration utility is back online!

To make sure you have the correct version, check that the modified date on the .EXE is June 27th, 2019.

Remember to back up all relevant databases (Forms, LFDS, LF Server repository database) before running the utility.

 

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SELECTED ANSWER
replied on July 8, 2019 Show version history

Update: We have re-uploaded the file and I can no longer reproduce. Please try the new zip and see if it works for you now.

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Is this the error you are receiving?

I get this error when using the built-in "Extract all" from Windows 10, but not when using 7-zip, a free extraction tool.

We will look into the issue, but if you'd like to get the PDF without waiting, I recommend using 7-zip to extract the file.

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Replies

replied on June 27, 2019

We have now put a placeholder article up so that you will no longer receive a 404.

 

Apologies for the delay: we decided to add a round of testing by a team with a specific set of experience, and they were committed to the 10.4.2 release.

We are verifying fixes on the bugs they identified, and I will keep you all posted when we have an ETA.

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APPROVED ANSWER
replied on July 3, 2019

The migration utility is back online!

To make sure you have the correct version, check that the modified date on the .EXE is June 27th, 2019.

Remember to back up all relevant databases (Forms, LFDS, LF Server repository database) before running the utility.

 

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replied on July 3, 2019

I am unable to extract the PDF file in the zip file. Can you verify if that is just me?

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replied on July 3, 2019

Blake I get the same error when trying to extract the PDF.

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replied on July 5, 2019 Show version history

I can extract the whole folder and then access the PDF; see if that works for you?

Opening a PDF while it is still within the zipped folder may not be supported: I tried with a few other unrelated PDFs and got the same error.

There is an old Microsoft post on this issue with Windows 10: https://answers.microsoft.com/en-us/windows/forum/all/unable-to-open-pdf-file-directly-from-winzip-file/0d727bc1-e87e-4023-9b98-9ebcf5aadd89, and much more recently, the exact same error asked about on an Adobe Forum: https://forums.adobe.com/thread/2497330, both with no resolution.

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replied on July 5, 2019

@████████, Windows will not extract the PDF at all. I am not trying to open it before extracting the files.

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SELECTED ANSWER
replied on July 8, 2019 Show version history

Update: We have re-uploaded the file and I can no longer reproduce. Please try the new zip and see if it works for you now.

----

Is this the error you are receiving?

I get this error when using the built-in "Extract all" from Windows 10, but not when using 7-zip, a free extraction tool.

We will look into the issue, but if you'd like to get the PDF without waiting, I recommend using 7-zip to extract the file.

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replied on July 8, 2019

That seems to have fixed the issue. Thank you!

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replied on June 27, 2019

Hi Blake,

 

   I was able to download it just fine at https://support.laserfiche.com/resources/2181/. Is that the page you're using?

 

Thanks,

Michael

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replied on June 27, 2019
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replied on June 27, 2019

It was pulled because bugs, hopefully it will get released again soon.

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replied on June 27, 2019

I'm hoping someone from Laserfiche will reply to give a specific date. We have a couple of projects that are now pending because of it not being available.

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