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Question

Forms team task email reminder

Forms

Updated June 25, 2019

asked on June 25, 2019

So I have a team that gets assigned a form. The team members then assign the form to themselves. If they don't complete the form within 24 hours, they get an email notification reminding them to complete the task.

I tried attaching a timer event that interrupts the user task, but it keeps sending it back to the entire team.

(I set the timer for 2 minutes just for testing)

What am I doing wrong?

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Replies

replied on June 25, 2019

The timer event is set to interrupt the user task which removes the existing one and creates an entirely new one after the process wraps around. This completely new user task gets assigned back to the team as that's how it is configured.

We are looking into adding more robust email reminder functionality in Forms 10.5.

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replied on June 25, 2019

Is there a way I can have the notification remind the person it's assigned to?

Maybe a different method altogether?

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Asked June 25, 2019
Updated June 25, 2019
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