Hello all,
 
Our client has a simple process; form is submitted, is saved to the repository, and the process ends.
 
They are receiving an LFF5426-ErrorExecutesSTR error that suspends the process:

Error: ErrorExecuteSTR
Date: 6/20/2019 3:50:26 PM (Central Standard Time)
HTTP Status Code: 500
Business Process ID: 173
Instance ID: 2724
Business Process Name:
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An error occurred during the execution of the Save to Repository service task. [LFF5426-ErrorExecuteSTR]
   at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
   at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)
Inner exception: Laserfiche.RepositoryAccess.MultiStatusException
Message: The device is not ready [-2147024875]
   at Laserfiche.RepositoryAccess.EntryInfo.Save()
   at Laserfiche.DocumentServices.DocumentImporter.ImportEdoc(Stream stream, String path, String contentType, DateTime lastModified)
   at Laserfiche.DocumentServices.DocumentImporter.ImportEdoc(String contentType, String edocPath)
   at Laserfiche.Forms.CommonUtils.LFHelper.ImportEFile(DocumentInfo lfDoc, String inputEFileFullPath)
   at Laserfiche.Forms.CommonUtils.LFHelper.TryImportDocument(DocumentInfo lfDoc, String pdfFile, String tifFile)
   at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)

There are no errors when it comes to validating the profile or the process. The process stays suspended and the documents are going the repository but being sent to the Recycle Bin. When I restored one of the documents, it is blank (without pages). I tried to replicate the issue on my machine but the form works fine and everything works as intended. The user changed the repository profile to their production environment and it worked as well.  Any information would be very useful in trying to solve this issue. 

 

Thank you,