Question

Weblink is exporting your documents

WebLink

Updated November 1, 2021

asked on June 19, 2019

When downloading a file in Weblink there is a bar showing a download is occurring, however the end user has no idea if it will take 15 mins or an hour.

Is there way I can provide the users the download progress, similar to web access download.

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Replies

replied on June 20, 2019

Hi Allison

Thanks for your suggestion. We are tentatively planning to include this in the next weblink release.

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replied on June 20, 2019

Do you have a time line for the next weblink release?

Thanks for the update!

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replied on October 29, 2021

Also experiencing this issue. It's just one file but has been "downloading" for 5+ minutes. I don't even think it's working.

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replied on November 1, 2021

Hi Robyn,
I would suggest contacting your VAR or filing a support case if you are experiencing issues so that we can get more details on what you are seeing. The latest version of weblink does include a progress bar to let the user know the status of the download.

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replied on November 1, 2021

Thank you, Cecilia.

This issue is occurring when trying to download the document from the browse view. When the document is open, the download button there works fine. We haven't updated yet, so if this issue persists once we do, I'll submit a ticket.

Thanks,

Robyn

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Weblink is exporting your documents

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