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Question

Question

PDF opening as Text File in Weblink9

asked on June 18, 2019

Hello,

 

We have customer who is on Weblink 9 SP1(Needs to stay for now due to embedded links in their PDF's).

 

They have an issue, where if a link it provided to a PDF via just the DocView and ID, it opens as just text in the Weblink Document Viewer.  The user has to click on the download button to open the document as a PDF.

 

Example Link- https://cdlfh025.citiesdigital.com/WebLink/DocView.aspx?id=15648&dbid=0&repo=ConejoRPD

 

We have looked in the help file and it says go to myweblink and click on the view document options and then click on the standard viewer, but I don’t even see that option.

 

This view had worked in the past.  We did update them to 10.1 but had to roll them back, due to issues with embedded links in their PDF's (Mentioned earlier).

 

Any Pointers greatly appreciated,

 

Jeff Curtis

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Replies

replied on June 20, 2019

Hi Jeff,

The MyWebLink setting you mentioned only affects whether pdfs and electronic documents open in the docview page when opened from the browse page. If you are already linking to the docview page this setting will not have any effect. Not sure why the document would only be showing text if you mention it was working before to display pdfs?

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