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Question

Question

import agent cloud login error

Import Agent
Updated April 20, 2022
asked on May 31, 2019

I'm trying to setup Import Agent version 10.3.1.470 to connect to our Laserfiche cloud repository but I'm getting this error even when using the correct ADFS login credential. What could be causing this error. Has anyone encountered this. Please assist, thank you.   

Error Message:

"There was an error signing in to the repository. (Failed to retrieve SAML token from the provided session key.)"

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Replies

replied on June 2, 2019

Import Agent does not support logging into the Laserfiche Cloud with ADFS.

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replied on April 20, 2022

working with our SP, we determined the user needs to be created in the cloud with a valid email address you can verify.  Once verified, We where able to login with the scan user.

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