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Question

No apostrophe in email

Workflow
Updated May 14, 2019
asked on May 13, 2019

I have a WF that uses the Email activity. When I test this it sends me an email with odd characters replacing the apostrophes in the email. I started a support case with our vendor and when they get the email it looks fine to them. I attached the two versions. Does anyone know what could be causing this? We use Google. 

Doesnt work for me.PNG
Works for them.PNG
Doesnt work for me.PNG (8.35 KB)
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Works for them.PNG (68.21 KB)
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Answer

SELECTED ANSWER
replied on May 14, 2019

Strange. If the text appears correct in the token, then it might be something about how your email is interpreting the content.

Maybe run a test where you explicitly tell Workflow to format the content as HTML.

In your email activity, right-click the token and select Token Editor. From there, check the box that says "Apply Formatting" and enter HTML, then click OK.

The end result should be %(Token#"HTML"'#).

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Replies

replied on May 13, 2019

How do you have your Workflow Email activity configured? It looks like the email you're seeing is taking the apostrophe code as a literal string.

Special characters are encoded for things like URLs and HTML. Email uses HTML type encoding and ' is one way to encode the single quote/apostrophe character.

More information is needed, but it could be a problem with either the formatting or the decoding.

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replied on May 13, 2019

Thanks, here is a shot of how we have it configured

email.PNG
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replied on May 13, 2019

Okay so it looks like the text having issues is the Update Reply field value.

As a test, what do you see if you put apostrophe's anywhere in the static text? That would help determine if it affecting the entire email or just the token text.

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replied on May 13, 2019

It IS the token text! Static text was ok... What does that mean?!

email.PNG
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replied on May 13, 2019

Are you tracking the tokens? It would help to see exactly what value Workflow is getting from the Retrieve Field Values activity.

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replied on May 13, 2019

I am tracking tokens! Yay! I'm kind of a newbie though.... Where would I find these tokens that I tracked? lol 

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replied on May 13, 2019

If you open the workflow instance from the search results, there will be a tab labeled "Tokens" which will have any tracked token values.

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replied on May 14, 2019

You're awesome! Thank you! I did find the token for the the Retrieve Field Values activity on this guy- it looks normal? Attaching screenshot! 

token.PNG
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SELECTED ANSWER
replied on May 14, 2019

Strange. If the text appears correct in the token, then it might be something about how your email is interpreting the content.

Maybe run a test where you explicitly tell Workflow to format the content as HTML.

In your email activity, right-click the token and select Token Editor. From there, check the box that says "Apply Formatting" and enter HTML, then click OK.

The end result should be %(Token#"HTML"'#).

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replied on May 14, 2019

YOU ARE A GENIUS! You're the man!! It worked! Thank you so much!!

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