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Question

Question

Documents getting corrupted in an Encrypted Volume...

asked on May 12, 2019

Hi,

 

We are facing a strange issue of documents corruption stored in encrypted volume. After getting the complaint from customer, we have reproduced the issue with simple steps in LF 10.3/10.4. It doesn't seem to be normal. I have attached the sample files to perform the scenario. In Laserfiche client, do the following.

 

  1. Import "Ashley Applicant Certification.png" (attached), choose Encrypted volume to store the document. Document will be imported and view-able.
  2. Import "Ashley Applicant Certification.jpg" (attached) on the same location where previous file was imported and overwrite it. Opening a document will show error in the viewer area "The encrypted file is corrupted. [9318]".

 

Second case is with word document. Do the following with word document in LF Client.

 

  1. Import "license.doc" (attached),  choose Encrypted volume to store the document.
  2. Open the document by double clicking, Office Word should open to edit the document (using LF Office plugin).
  3. Remove the whole text from the last page and save the document overwriting on existing document. Error message would appear "The encrypted file is corrupt. [9318]" and now the file is corrupted.

 

What is happening in Laserfiche with encrypted volumes?

 

We have tried the same scenario in Laserfiche 10.2 with encrypted volumes and everything is fine. Documents are not getting corrupted.

Ashley Applicant Certification.png
Ashley Applicant Certification.jpg
license.doc (72.5 KB)
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Replies

replied on May 14, 2019

I tried this on a 10.4 repository and I cannot reproduce the problem. Please open a support case to troubleshoot further.

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replied on May 15, 2019 Show version history

Would you please let me know the exact version of 10.4 (RIO/Avante) and just want to make sure that you imported in Encrypted volume?

 

My one is Avante 10.4.0.184

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replied on May 15, 2019

I tried on LFS 10.4.0.184:

and the document is on an encrypted volume:

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replied on May 16, 2019 Show version history

Thanks Robert. But actually we have tried on different environments in our office as well as on customer's testing environments (LF 10.3/10.4) and we are facing the same problem everywhere with encrypted volumes.

 

I have recorded a video from my environment. Kindly have a look at it. Video Link

 

Any suggestions! as we are facing a huge number of documents corruption at one of our customer in encrypted volume. We also found out that Laserfiche does not recommend volume encryption with attached volumes in latest documentation.

 

Regards,

Khurram Rathor

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replied on May 16, 2019

Please open a case with support, this forum is not intended for complex troubleshooting.

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