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Question

Question

print access from shortcut

asked on May 10, 2019
I need to allow user group A to grant user group B read only access, on-demand, to specific documents.
I plan on creating a folder that has browse and read access for group B.  I will then create a
business process that will (1) grant read access to the starting document; (2) tag the document as
"shared"; and (3) put a shortcut to the document into group B's folder.
So far, so good...
I can't seem to configure this so that group B can print the document.
Group B has search and print user rights; and they have been granted Browse, Read and See Annotations
access rights to their folder (the folder containing the shortcuts).  Group B has been granted Read
and See Annotations access rights to the target document.
From the web client I receive the message "Insufficient rights to perform this action." when I try
to execute a print.
Anybody have an idea what I'm missing?
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Answer

SELECTED ANSWER
replied on May 10, 2019

Can you try giving the users "export" rights?  We've been a little inconsistent with what we require for that operation since printing isn't really an operation that the web client controls.  That is, the web client's involvement ends when it sends the data to the browser, we can't know if the data is eventually sent to the printer or not.

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Replies

replied on May 10, 2019

OK.  This is a web client issue.  It's working fine in the desktop client.

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SELECTED ANSWER
replied on May 10, 2019

Can you try giving the users "export" rights?  We've been a little inconsistent with what we require for that operation since printing isn't really an operation that the web client controls.  That is, the web client's involvement ends when it sends the data to the browser, we can't know if the data is eventually sent to the printer or not.

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replied on May 13, 2019

Brian, Thanks.

Adding the export feature right did the trick.  I guess that it needs permission to create the interim PDF file since the printing function is taking place via the Adobe web tool.

Jim.

 

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