Today, May 1st 2019, Laserfiche announces the End-of-Life for Laserfiche Integration with HTE. The last day to order the Laserfiche Integration with HTE is November 1st, 2019. Customers with active LSAP will continue to receive support as outlined in the table below. In one year, on May 1st 2020, Laserfiche will end software maintenance of the Laserfiche Integration with HTE and Limited Technical Support will begin. If customers choose to remain on LSAP, we will continue to support the Laserfiche Integration with HTE to the best of our abilities, but no new hotfixes or updates will be developed. In two years, on May 1st, 2021, Laserfiche will end the Limited Technical Support. No support services will be offered for the Laserfiche Integration with HTE after this date, marking the End-of-life.
Table 1. End-of-Life Milestones and Dates for the Laserfiche Integration with HTE
Product Migration Options
The product Laserfiche Integration with HTE provides document sharing and storage for the HTE ERP content. Joint customers use the integration to store and retrieve documents, such as invoices, in Laserfiche. 16 years ago, Sungard acquired HTE, and the product has gone through additional ownership transitions since then. It is currently part of the Central Square organization.
Migration Details
We encourage you to consult with your Laserfiche Solution Provider to map out a smooth transition plan. As a longtime HTE customer, you may want to consider upgrading to the more modern version of Central Square, which is better suited for integration going forward. There may be some costs with the migration off of HTE to Central Square or other ERP offerings, as well as a Laserfiche integration.
If you choose to stay on HTE, one migration option is to use Laserfiche Connector. It is worth noting that some of the older HTE interfaces do not support the accessibility mode that is optimal for accuracy with Laserfiche Connector. Typically, when Laserfiche Connector is used with “green screen” applications it relies on OCRing an image of the screen, which may not meet the your accuracy requirements. If you choose to use Laserfiche Connector with HTE, we recommend testing the accuracy before deployment.
Customers with current LSAP will be given credit towards a purchase of additional Laserfiche product, such as Laserfiche Connector. Credit will not apply to non-Laserfiche products, such as 3rd party custom integrations. An exception of downgrades in total LSAP are allowed in the case that you want to drop LSAP of the discontinued product without purchasing additional product.
For More Information
For more information about the Laserfiche End-of-Life Policy, go to: https://answers.laserfiche.com/questions/157753/Laserfiche-Product-Solutions-EndofLife-Policy.
To subscribe to receive end-of-life notifications, subscribe to the Product Announcements group at: https://answers.laserfiche.com/groups/46/Product-Announcements.