Question

printing multiple copies

Laserfiche

Updated April 29, 2019

asked on April 25, 2019 • Show version history

When I send a document to the printer it prints twice, but I only requested one copy. I've gone through all the settings and can't find anywhere that it is set to print 2 copies. This only happens when I print from Laserfiche.

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replied on April 26, 2019

What version of the client are you running? You can have try removing all of your attributes under your account in the admin console. Once removed, reaccess the client and try printing out. If it continues to occur, it may be a be a sw defect. Try running a repair on your installation of LF on your machine. If the repair does not work, then do a full blow uninstall, deleting all reg keys before uninstallation and then reinstall. Hope this information helps.

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replied on April 29, 2019

Thanks! I had already tried blowing out the attributes, and doing a repair, then an uninstall and reinstall. The only thing I haven't tried is deleting the reg keys. I was hoping to avoid that piece, but I will give it a shot.

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replied on April 29, 2019

You shouldn't run into any issues. Make sure you delete the keys BEFORE installation. After the keys are deleted under HKEY_LM and HKEY_CU, you should be good to do the un-installation. Update me with how it goes.

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printing multiple copies

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