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User can't edit tags on documents

posted on April 24, 2019

Hi,

I have added a new tag in our Repository for VIP users and added it to 3 separate users to allow them to apply a tag.

The issue I'm having is that the users can't add the tag and don't get the "edit" button despite having security and the write metadata access right on the folder.

There is another tag already on the document that the users have applied to them and I have added effectively administrator rights to the users but they still can't edit the tags.  I can't see anything differently from my admin account at least when it comes to write metadata and security so I'm not sure what I'm missing here. 

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replied on April 29, 2019

Hi Alex,

Just in case - You need to sign out and sign back in to reflect changes to tag assignments in this way. I assume at this point that's happened, but just in case, have you confirmed that? 

The other thing to check would be to see if there are other things going on with the document in question that might restrict the ability to make modifications, such as records management retention rules.

If you just create a new fresh document in a place where you know there's no possibility for other interactions, can this tag be assigned? 

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replied on April 25, 2019

Is the tag showing under the user's account in the Admin console?

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replied on April 26, 2019

Yeah, The document has 2 tags on it and the user has both tags applied

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