Question

Intermittent - Unknown internal error. [9036] on laserfiche web client

Laserfiche Version 10 Web Client

Updated April 2, 2019

asked on April 1, 2019

We are getting following error details from event log on web server

Unknown internal error. [9036] Operation: /laserfiche/BusinessProcessService.ashx/GetBpeHistory Message: Exception encountered, stack trace: Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException Laserfiche.WebAccess.Common.Util.ErrorHandler.MakeWebServiceReturn WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequestInternal WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequest Exception details: Message: Unknown internal error. [9036] Stack trace: at Laserfiche.RepositoryAccess.Trustee.EnumInheritedGroups(IdentityReference ident, Session session) at WebAccessServices.HttpHandlers.BusinessProcessService.GetBpeHistory(String repoName, Int64 bpeid) Session: 0tqlpl3q

Please let me know if anyone faced anything like this or any pointers will be helpful

Thanks,

Sonali Patil

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Replies

replied on April 1, 2019

Error codes like that - in the 9000 range - come from the Laserfiche server, and the web client is just reporting it. There should be more information in the event viewer on the LFS machine.

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replied on April 1, 2019

LFS machine gets logged with below -

"Laserfiche Admin Console: Error number 6000 - Error not logged into a repository. in function CAdministratorItem::Initialize"

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replied on April 2, 2019

That looks like another client-side error reported by the admin console. If you don't see any server errors logged, you should work with your reseller to open a support case.

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Intermittent - Unknown internal error. [9036] on laserfiche web client

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