Hello Everyone,
I am looking for some troubleshooting help. I had a specific form work at 9 am this morning and 30 seconds later my server started logging errors. 5 instances of the same form have been started since 9 am and all of them are suspended with the same error.
No work has been done on this form today. The fields it says access is denied have not changed and they have no security on them in the admin console.
The screenshot shows the instances started today and the times. It also shows the error they are all showing and the fields the form is trying to fill in during the save to repository step.
Any help on what to look for is greatly appreciated. I am also being told that no passwords were changed today.
Laserfiche Forms Professional Version 10.2.1.246
Here are some of the errors that are on my event viewer on the server.
[502]: An unexpected error has occurred. [LFF502-UnexpectedError]
Details:
URL:
Error: UnexpectedError
Date: 3/28/2019 9:00:41 AM (Central Standard Time)
HTTP Status Code: 500
Business Process ID: 0
Business Process Name:
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]
Inner exception: System.NullReferenceException
Message: Object reference not set to an instance of an object.
at Laserfiche.Forms.Routing.LFWorkflowService.ConstructWorkflowRequestBody(String workflowName, String secretKey, Int32 instanceId, IRoutingContext routingContext)
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[502]: An unexpected error has occurred. [LFF502-UnexpectedError]
Details:
URL: /Forms/webapi/v1/LfProfile/Everything?bpid=82&elementSelect=volume,template,docRelation,fields&profileid=81&skipErrMsg=true
Error: UnexpectedError
Date: 3/28/2019 9:17:39 AM (Central Standard Time)
HTTP Status Code: 500
Business Process ID: 0
User: DOMAIN-A\oc09711
IP: 10.150.0.173
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299
Business Process Name:
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]
Inner exception: Laserfiche.RepositoryAccess.AccessDeniedException
Message: The user account name or password is incorrect. [9010]
at E_Forms.WebApi.Version1.Controllers.Repository.LfProfileController.GetEverything(Int32 bpId, Int32 profileId, String elementSelect)
at lambda_method(Closure , Object , Object[] )
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)
at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()
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[502]: An unexpected error has occurred. [LFF502-UnexpectedError]
Details:
URL: /Forms/bp/publish/{{icon || src || svgUrl}}
Error: UnexpectedError
Date: 3/28/2019 9:19:05 AM (Central Standard Time)
HTTP Status Code: 500
Business Process ID: 0
User: DOMAIN-A\oc09711
IP: 10.150.0.173
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299
Business Process Name:
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]
Inner exception: System.ArgumentException
Message: The parameters dictionary contains a null entry for parameter 'bpId' of non-nullable type 'System.Int32' for method 'System.Web.Mvc.ViewResult Publish(Int32)' in 'E_Forms.Controllers.BusinessProcessController'. An optional parameter must be a reference type, a nullable type, or be declared as an optional parameter.
Parameter name: parameters
at System.Web.Mvc.ActionDescriptor.ExtractParameterFromDictionary(ParameterInfo parameterInfo, IDictionary`2 parameters, MethodInfo methodInfo)
at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<BeginInvokeSynchronousActionMethod>b__39(IAsyncResult asyncResult, ActionInvocation innerInvokeState)
at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncResult`2.CallEndDelegate(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3d()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass46.<InvokeActionMethodFilterAsynchronouslyRecursive>b__3f()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult)
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<>c__DisplayClass2b.<BeginInvokeAction>b__1c()
at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass21.<BeginInvokeAction>b__1e(IAsyncResult asyncResult)
-----------------------------------------------------------------------------------------------------------------------
[502]: An unexpected error has occurred. [LFF502-UnexpectedError]
Details:
URL:
Error: UnexpectedError
Date: 3/28/2019 11:14:15 AM (Central Standard Time)
HTTP Status Code: 500
Business Process ID: 76
Instance ID: 41837
Business Process Name: FSA - Visitor Log
Other:
Bad field value ('Date'): Access denied. [9013]
Bad field value ('Submission ID'): Another operation on which this operation depends failed. [9054]
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]
at Laserfiche.Forms.Routing.SaveToLaserficheService.Execute(Int32 instanceId, IRoutingContext routingContext, RoutingInstanceStatus OriginalStatus)
at Laserfiche.Forms.Routing.ServiceTask.Execute(Int32 instanceId, IRoutingContext routingContext)
Inner exception: Laserfiche.RepositoryAccess.MultiStatusException
Message: Multistatus response. [9039]
Access denied. [9013]
Another operation on which this operation depends failed. [9054]
at Laserfiche.RepositoryAccess.EntryInfo.Save()
at Laserfiche.Forms.CommonUtils.LFHelper.SetValueToTemplateField(EntryInfo lfDoc, String template, FieldValueCollection fvs)