The Laserfiche Forms FAQ pane displays up to 25 posts from a specific Laserfiche Discussions group, including:

• 1 recent announcement
• Up to 25 questions, determined by popularity or the presence of the FAQ topic.

If there is a recent announcement for the group, it will appear at the top of the FAQ pane followed by questions with the FAQ topic and then questions based on popularity.

To determine the content shown in the FAQ pane

1. Configure the Laserfiche Forms server to connect to your Laserfiche Discussions server.
2. Determine the business processes in Forms that will use the FAQ pane.
3. In the Laserfiche Discussions site, create a topic named FAQ. Posts with this topic will appear in the FAQ pane.
4. In the Laserfiche Discussions site, create a public group for each business process you identified in step 2. If a business process should use an existing group, you can select questions in that group for the FAQ pane by giving them the FAQ topic.
5. In Laserfiche Forms, open the Publish page for each business process you identified earlier and select If this process begins with a form submission, include an FAQ on that form. Click Choose group and select the group for this process.
6. Repeat step 5 for each process you identified in step 2.