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Question

Question

Microsoft AutoSave feature - allow background saves

Version 10 Laserfiche Integrations
Updated March 24, 2021
asked on March 18, 2019

Issue: 

Installing Laserfiche 10.3.1 or 10.2 unchecks the "Allow background saves" (File>Options>Advance>Save) and disables the AutoSave toggle. If manually checked with Laserfiche installed, settings are not retained. If Laserfiche is uninstalled, the settings option remain checked.

This behavior has only been noticed with Microsoft Word.

 

Office365 Version: 1808

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Answer

SELECTED ANSWER
replied on June 11, 2019

Laserfiche 10.4.1 is released.  We are testing it and it seems to be working.

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replied on June 11, 2019

This was a bug in 10.3 and 10.4 and it was addressed for 10.4.1.

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replied on June 12, 2019

Miruna,

 

Is it possible to do an in place upgrade of LFDS  10.0.0.270 to LFDS 10.4.1?

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Replies

replied on May 30, 2019

Cedric,

Are you still having this issue?  We are experiencing this and are trying to find a good solution.

 

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View 6 previous replies
replied on May 30, 2019

According to support, we need to upgrade our environment to 10.4...

 

No hotfix! Upgrade LFDS, App servers and clients to 10.4

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replied on June 6, 2019

Hi Cedric

Do you know if LF put out a bulletin on this. I have a customer with the same issue using 10.3. If they uninstall Windows Client it works fine. 

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replied on June 6, 2019

I'm not aware. I received this info via VAR

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replied on June 6, 2019

Thanks. I am using 10.4 and get the same issue

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replied on June 7, 2019

Hi Cedric

I created a support ticket with LF. They have escalated to developers.

Organization name:

St. John's International Airport Authority

Product:

Case Title:

Laserfiche and autosave

Date Updated:

6/6/2019 4:11:08 PM

Engineer:

Darius.castillo

Notes:

Hi Douglas, I was able to reproduce your issue and we are going to have development look into this to determine a root cause and resolution. We have opened case #175774. Please feel free to reach out to us again if you require any additional assistance.

 

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replied on June 7, 2019

Cool, thanks... We had not upgraded our environment yet to confirm. Thanks for saving us the time

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replied on November 19, 2019

Same behavior in 10.4.1.193

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replied on March 24, 2021

Cedric,

 

   Were you able to resolve this issue?

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replied on March 24, 2021

Yes, upgrading does resolve the matter but users would have to toggle MS "Allow background saves"

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