Question

cloud workflow process failed to login

Workflow Laserfiche Cloud

Updated March 13, 2019

asked on March 13, 2019

I created a workflow process and set the conditions. The workflow attempts to run but terminates due to a "failed to login" error. I believe I have looked everywhere and cannot find the location to verify the ' connection profile'. Where would the 'connection profile' settings be or is there something else I should check that could be causing this login error?

Thank you.

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replied on March 13, 2019

This is my first cloud project and I did not perform the initial setup. With that being said, I was not aware there was an 'Access Rights' setting within the 'Account Administration' section. The 'ProcessAutomationuser' was set to 'Inherit' instead of 'Allow' rights to the repository. Once I set this user to 'Allow', the automation worked properly.

On the other hand I am puzzled as to why when I used a specific user to manually run the workflow process. It failed. The user is allowed to do everything. Including allowed to perform 'Process Automation'.

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replied on March 13, 2019

Workflows run as the ProcessAutomationUser not as the user who triggers them from the Designer by pressing the "play" button.

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replied on March 13, 2019

Thank you for the information.

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replied on March 13, 2019

Please open a case with Tech Support.

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cloud workflow process failed to login

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