Below is one of our templates that we sue for scanning for employees. The red area is what is not saving.  I have two users where the document names do not save when they press Store.  The scanned document goes into the inbox has to be reopened and the document name saved again.  

We are on LaserFiche 9.2.  Both are licensed users, I have deleted/reinstalled the software,  and changed scanners.  Does anyone have any ideas on how to fix this?