Question

Signal Catch Event Failed

Version 10 Forms

Updated March 11, 2019

asked on March 11, 2019

I have this process set up for parallel reviews. Everyone is supposed to complete their task before it moves on:

However, it failed. QA still has a task, but it also moved on and went to Purchasing. I now have two tasks for the one instance.

Did this fail because I added a 2-day notification on top of the signal catch event? Here are the details of the two items:

Signal Catch Event:

Timer Catch Event

Here's the "Evaluate Actions" decision info:

I just added the 2-day reminder timers. Never had issues until now.

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SELECTED ANSWER

replied on March 11, 2019

Yes, the new started task was no longer part of the parallel grouping. I was able to reject back to the beginning and have everything go back to one task.

In my scenario above, the RECALL task had been used once in the process. Bottom line, I removed the 2-day reminders because I now generate a daily report that everyone with active tasks receives.

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replied on March 11, 2019

Hi Gloria

I could see how maybe the timers could cause an issue as the Task (ie: QAE Approval) in the Parallel group is killed and then the task is started. I'm thinking the new started task may no longer part of the Parallel grouping as it actually a different task than the original and as such may not be created as a member of the parallel group.

You would have to test that theory to know for sure.

In the case of the Timer for reminders, would just an email reminder suffice as opposed to stopping and then starting a new task?

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SELECTED ANSWER

replied on March 11, 2019

Yes, the new started task was no longer part of the parallel grouping. I was able to reject back to the beginning and have everything go back to one task.

In my scenario above, the RECALL task had been used once in the process. Bottom line, I removed the 2-day reminders because I now generate a daily report that everyone with active tasks receives.

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Signal Catch Event Failed

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