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Question

Question

LF scan source settings not saving

asked on March 5, 2019

I have a client that switches between TWAIN and Universal capture in LF scanning. The issue they say is happening is that every time they switch, they have to reconfigure all the extra settings. Things like for Universal capture, path, and for TWAIN, page size and feeder type. I tested on my own side and when i switch, it also losses the settings making me believe this is normal behavior. They are convinced it saved the setting on a different machine. 

My question is that if you change the scan source in LF scanning, should it keep the previous setting, or is it designed to make you reconfigure them when switching? Thanks. 

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Replies

replied on March 6, 2019 Show version history

Hi Lucas,

 

I believe the scan source is saved in the HKEY_CURRENT_USER in the registry. So it's expected to change/be forgotten if you move machine, or login as a different user.

 

Hope this helps!

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