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Question

Question

Offline forms didn't upload, bulk drafts. 10.3.1

asked on March 4, 2019

Hello,

We quite exclusively use offline forms for 'out-in-the-field' work, though devices keep their data radio active for near real-time sync/upload anyway. We've had the experience where for some reason the offline forms won't jump to the server, and end up in drafts, then disappear from the 'outbox'. Compounding the issue, the drafts folder then ends up with more copies than were ever submitted, duplicates or so among them. Where there were hundreds of submissions, enters into thousand plus territory, which will quickly become unmanageable if having to go through all drafts manually, checking for duplicate records before submitting.

A possible cause from observation may have been that the initial form retrieved on that device had an issue in the initial download that 'corrupted' it, compared to the fine-functioning forms on the multiple other devices we use. Threw up field errors when going back into withheld forms, but permitted a 'submit' initially.

I don't suppose there's a solution for somehow 'cleaning' the drafts folder with comparative syncing, uploading and flushing? As it is, it doesn't look to be an option without enacting the 'Submit' inside each. Even an export of form field meta/data would be useful.

Versions 10.3.1, avante, android app, haven't jumped to 10.4 just yet on devices or on premises.

Thanks.

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Replies

replied on March 26, 2019

Hi Grant, Sorry I'm just seeing this now. Would you please file a support ticket so this can be investigated more thoroughly?

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replied on January 7, 2020

Hi Grant, 

We have been working with our var for almost 6 months on this issue and it has FINALLY been determined to be a bug by Laserfiche. I am hoping for a fix soon, but honestly, i doubt it. I would love to get in contact with out as we have had a FEW issues with offline forms, and it seems that there aren't very many people who use offline forms. 

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replied on June 23, 2020

G'day Brenlyn,

Apologies for the delay, was on a sabbatical when you replied, and thrown into work since.

Looks like there's some very encouraging changes along this path in the recent Forms release. Haven't been able to upgrade just yet though.

Happy to lend an ear with respect to offline Forms.

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replied on June 24, 2020

i believe this bug has been fixed. 

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