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Question

Question

Certificate not found. [9418] on Web Access

asked on February 26, 2019 Show version history

When I checked the digital signatures on the document from both Client and Web Access, the digital signatures are validated fine on the client.  However, when I opened the same document on the web access, Sign by name is shown as Unknown, and when the validate button is clicked, the error says"Certificate not found. [9418]. I am not sure why it is happening on web access. 

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Replies

replied on February 26, 2019

Hi Aya,

An extension is needed to work with digital signatures through the web client, although it should be automatically downloaded and installed as needed. If you click sign, does it prompt you to download and install anything? 

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replied on February 26, 2019

Hi Justin, 

Yes thank you, the prompt appeared when I cliecked "sign Document" .

Can this plug-in be installed on the server, as opposed to on the individual computers? 

 

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