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Question

Laserfiche Mobile App Logout Issues with LFDSSTS

Mobile
Updated February 4, 2020
asked on February 21, 2019 • Show version history

Hello,

 

I have the mobile app running on IOS using SSO for authentication, unfortunately, I am having some issues every time I switch screens from Laserfiche Mobile app to another screen and go back it logs me out and then I have to re-enter my credentials each time.


The mobile app server has no inactivity timers enabled and LFDS is also set to over 20 minutes, so is this a bug if not how can we fix this.

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Answer

SELECTED ANSWER
replied on February 22, 2019

Hi Armando, This is related to a recent iOS update. The OS is terminating processes in the background when the app loses focus, because it thinks it needs to free up RAM. We are working on a patch to help with this and will have more in the coming week or so.

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View 1 previous reply
replied on February 26, 2019

Thanks, Sarah,

Please advise when this is fixed.

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replied on February 26, 2019 • Show version history

This should be fixed in version 10.4.3 (84375) available in the App Store as of 2/26/2019

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replied on February 27, 2019

Does this fixture require the mobile server to be on 10.4? Because from an app standpoint the issue persists.

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replied on February 4, 2020

I have this problem too, and now I have multiple logins when I try to lauch a business process

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