Looking for some help finding a work around.  We are currently on Web Client 10.2.1.362.  We have people attempting to import files and put metadata on but the template has dynamic fields (with parent fields) and after the first file of the day, they cannot get the dynamic fields to work.

The first file of every day works fine.  They can pick all the fields. See the right side of the screenshot.  Every single file after that they try to put the metadata on and the fields stall out at Application Type.  See the left side of the screenshot.

This happens in IE, Edge, and Chrome.  It happens if they put the metadata on when importing and it happens if they try to put it on after the import.  It does not happen in the desktop client.

We have tried clearing the browser cache.  We have tried logging out of LF and back in.  Nothing changes.

We had an issue like this a while ago and there was some user setting in their profile that had to be changed but for the life of me I can't remember what the setting was.  I think it had to do with refresh or timing.

Due to department constraints I can't give the user the desktop client.  I know it is fixed in 10.3 but due to programs we interact with, we can't go to 10.3 yet.

I would really love to find this person a work around since they can basically only upload or import 1 file a day.  This is really hindering their work.

Thanks.