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Question

Robotic Process Automation

Cannot Activate RPA due to firewall

Robotic Process Automation
Updated February 15, 2019
asked on February 14, 2019

I'm attempting to activate RPA with the code I was sent but our enterprise firewall is blocking the RPA service from the internet.  Our security admins are asking for the destination URL and port so that they may create a rule for the RPA activation.

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Answer

SELECTED ANSWER
replied on February 15, 2019

Hi Craig,

 

The error indicates that your browser doesn't load the website from https://lfxstatic.com,  which is Laserfiche hosted website. Could you double check if your company policy blocks it?

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Replies

replied on February 14, 2019

Hi Craig, 

The destination URL is https://app.laserfiche.com/rpatrial/ and the port is 443.

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View 1 previous reply
replied on February 15, 2019

OK we created a firewall exeception for Laserfiche.RPA.Agent.exe and it looks like it activated.

Now I get this dialog:

Do I need another firewall exception for a different executable now? What would it be?

 

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SELECTED ANSWER
replied on February 15, 2019

Hi Craig,

 

The error indicates that your browser doesn't load the website from https://lfxstatic.com,  which is Laserfiche hosted website. Could you double check if your company policy blocks it?

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replied on February 15, 2019

Hi,

Yes it appears that https://lfxstatic.com is blocked by our agency.  If I request access to to this website, will that be all I need to be able to test RPA or are there other sites with different ports I'll need to request be available.

Is port 443 the only port I need open on this?

 

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replied on February 15, 2019

Hi Craig,

Yes, for the RPA designer website. https://lfxstatic.com is the webiste you need to request access to, and the port is 443.

If you want to submit a feedback when you are using the RPA preview, https://secure1.laserfiche.com/Forms is requires as well. 443 as well.

I would suggest request access to both of them.

thanks,

Huazhen

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