Question

Laserfiche.LicenseManager.DatabaseStillMounting Exception in 10.4

Version 10 Directory Server

Updated February 14, 2019

asked on February 13, 2019

I installed Laserfiche 10.4 Rio and setup the Web Client to use SSO. Everything was working at first, but now I am receiving the following error 'Exception of type 'Laserfiche.LicenseManager.DatabaseStillMountingException' was thrown. If I look in SSMS the database shows correctly and I can even query tables without any problems. Any idea why I would be receiving this error?

1 0

Answer

SELECTED ANSWER

replied on February 14, 2019

It turns out that there was some kind of issue with the initial installation of the product. After uninstalling, deleting the Program Files folders for LFDS, and re-installing, it corrected the issue.

1 0

Replies

replied on February 13, 2019

This kind of issue is better addressed through support so that they can help track down what might have changed for your specific scenario.

As a first step, I would check that you can access reach SQL database from the LFDS machine.

A quick way to check whether the connection configuration is the issue is to try removing the Directory Server database connection config file stored in ProgramData, then attaching the existing database to recreate the configuration.

If you do this, make sure to use the same site name when reattaching. You can also backup the config file instead of deleting it.

1 0

You are not allowed to follow up in this post.

Question

Question

Laserfiche.LicenseManager.DatabaseStillMounting Exception in 10.4

Answer

Replies

Sign in to reply to this post.