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Question

Question

Laserfiche Error when Assigning task based on Team Filter

asked on February 13, 2019

Our users are experiencing random tasks being suspended with the error code below. It is happening when forms is trying to assign a task using the team filter. The forms process and instance are provided below but it has happened on other processes recently.

Error Code
Filter returned a script error: Timeout for Javascript Engine. [LFF6010-FilterReturnedScriptError] Details: URL: Error: FilterReturnedScriptError Date: 2/11/2019 5:36:24 PM (Central Standard Time) HTTP Status Code: 500 Business Process ID: 179 Instance ID: 211039 Business Process Name: CCS - Placement - New Application Stack Trace: Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException Message: Filter returned a script error: Timeout for Javascript Engine. [LFF6010-FilterReturnedScriptError]

 

Filter JS code

var CCA;
CCA=$util.getValue('assign_to');
if (CCA !="")
$result=team.findTeamMembersByDisplayName($util.getValue('assign_to'));
else
$result=team.findMembersByRole('CCAs')

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Replies

replied on December 2, 2019

We are having the same issue.  Some days it will work, other days it will error out and there seems to be no consistency of when or who it happens to.  Were you able to find a solution?

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replied on December 3, 2019

Beau, nothing yet as far as a solution.  Please update me if you make any headway on a solution. 

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replied on June 2, 2021

Has there been any update on this issue? I have a client that is currently running into this same issue.

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replied on July 20, 2021 Show version history

Hi all - we're seeing this same issue - also using Task assignment using Teams JS filters on role.

 

It's intermittent and usually when several forms are being invoked at once (Business Process is being invoked by LF Workflow). If it's fewer BPs being invoked each time then we don't tend to see it.

 

This is on Forms 10.4.3. Would upgrading to LF 11 resolve this?

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