Question

User getting Account Locked Message

WebLink Version 10

Updated July 19, 2019

asked on February 13, 2019

New user getting Account Locked when attempting to access the repository.

I do not see anywhere in the Admin Console or elsewhere in Laserfiche about the user account being locked.

Thanks,

Lowell

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Answer

SELECTED ANSWER

replied on February 13, 2019

I thought the same thing and that was where I checked first - the AD account does not show as locked.

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replied on February 13, 2019

It looks like the active directory account is locked.

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SELECTED ANSWER

replied on February 13, 2019

I thought the same thing and that was where I checked first - the AD account does not show as locked.

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replied on February 13, 2019

Are you using LFDS for licensing? If the account is not enabled you will get that error.

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replied on February 13, 2019

That worked! Thank You!!!

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replied on July 18, 2019

We use AD synchronization. What would cause that switch to get turned to No?

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replied on July 19, 2019

In our case, we have an AD group that is used to grant users full licenses. When the AD account is disabled for a Laserfiche user that is in the Laserfiche AD group, the Enable Account in LFDS is set to No.

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User getting Account Locked Message

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