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Question

Question

Recycle Bin Restore Issues

asked on February 5, 2019

We recently upgraded to LF 10.3 and it seems like the new version has affected our recycle bin.  We can now search the recycle bin which is great, but we don't understand why we can find deleted documents and folders by searching when the same documents/folders are not showing when we browse.  Also, when we try to restore a document or folder found in a search we keep getting the following error:

FYI - I looked for the above file by sorting the items in the recycle bin (not searching) by name, by date deleted and by original location and did not find it under any of the sorts.

We really love being able to search the recycle bin, but it's not much help if we cannot restore from the search results.  Any help solving the mystery would be appreciated.

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Answer

SELECTED ANSWER
replied on February 6, 2019

Hi Annette,

 

The error is because the folder that contain the file was deleted. To restore the file you must to restore the parent folder first.

 

Regards,

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Replies

replied on February 12, 2019

That worked.  Thanks!

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