Question

Robotic Process Automation

Error Logging In

Robotic Process Automation

Updated February 5, 2019

asked on February 4, 2019

Hi there,

I tried to start the software but received an error (see attached).

I'm running Windows 2012 x64, 6.2.9200

Any suggestions?

Untitled.png (22.53 KB)

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SELECTED ANSWER

replied on February 5, 2019

Thanks Cosette and Attar,

The RPA computer needs Internet access.

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Replies

replied on February 4, 2019

Hi Ben,

Is there any chance you added an extra space to the beginning or end of your authentication code? That can sometimes throw an error.

Thanks,

Cosette

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replied on February 4, 2019

Hi Cosette,

I deleted and retyped the first and last character, in case there was a hidden non-printing character. I tried pasting to notepad first. And to be to be sure, I also tried tried turning it off and on again.

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replied on February 4, 2019

I was unable to reproduce the error on a similar machine here at Laserfiche. Is there any information in the Event Viewer about the installation? (Windows Logs > Application)

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replied on February 5, 2019

Hi Cosette,

Not a thing was posted to the event log. Will there be someone at the conference I can work with?

-Ben

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replied on February 5, 2019

You can come by the RPA/Connector info center kiosk for us to take a closer look.

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SELECTED ANSWER

replied on February 5, 2019

Thanks Cosette and Attar,

The RPA computer needs Internet access.

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