Silent Laserfiche Client Deployment Failing

asked on February 1, 2019

Hello,

We have a user that is silently deploying the Laserfiche Client and they've successfully installed on most of their machines. However, there are still a few machines failing receiving the error a "Failed to install Install .NET" or "Failed to install Install Visual C++ Runtime 15".

Do you know if there's a way to bypass these errors without doing a manual install?

See error messages below:

[PID: 1832] 2019-01-31 Laserfiche Setup (\\c:\SoftwareProducts\Laserfiche\Client v10.3.1.778\WindowsClient\SetupLf.exe) Log
[PID: 1832] 16:15:31.790 Setup.exe was run with the command line: /silent /iacceptlicenseagreement /log C:\ProgramData\Logs\LaserficheClientInstall INSTALLLEVEL=300
[PID: 1832] 16:15:31.790 Beginning silent installation.
[PID: 1832] 16:15:31.790 Beginning MSI update check.
[PID: 1832] 16:15:31.790 No MSI update was necessary.
[PID: 1832] 16:15:33.678 Beginning prerequisite install.
[PID: 1832] 16:15:33.693 Running '\\c:\SoftwareProducts\Laserfiche\Client v10.3.1.778\Support\MSVC2017\vc_redist.x86.exe' with the command line: \\c:\SoftwareProducts\Laserfiche\Client v10.3.1.778\Support\MSVC2017\vc_redist.x86.exe /quiet /norestart
[PID: 1832] 16:15:36.502 Failed to install Install Visual C++ Runtime 15 (x86) (vc_redist.x86.exe). Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
[1638]
[PID: 1832] 16:15:36.502 Prerequisite install failed. Canceling setup.

[PID: 22076] 2019-01-31 Laserfiche Setup (\\c:\SoftwareProducts\Laserfiche\Client v10.3.1.778\WindowsClient\SetupLf.exe) Log
[PID: 22076] 15:42:23.543 Setup.exe was run with the command line: /silent /iacceptlicenseagreement /log C:\ProgramData\Logs\LaserficheClientInstall INSTALLLEVEL=300
[PID: 22076] 15:42:23.543 Beginning silent installation.
[PID: 22076] 15:42:23.543 Beginning MSI update check.
[PID: 22076] 15:42:23.543 No MSI update was necessary.
[PID: 22076] 15:42:25.559 Beginning prerequisite install.
[PID: 22076] 15:42:25.575 Running '\\c:\SoftwareProducts\Laserfiche\Client v10.3.1.778\Support\dotnetfx35setup.exe' with the command line: \\c:\SoftwareProducts\Laserfiche\Client v10.3.1.778\Support\dotnetfx35setup.exe /q /norestart
[PID: 22076] 15:42:25.903 Failed to install Install .NET Framework 3.5 (dotnetfx35setup.exe). Fatal error during installation.
[1603]
[PID: 22076] 15:42:25.903 Prerequisite install failed. Canceling setup.

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replied on February 1, 2019

The machines that are failing on the Visual C++ runtime 15 install stage already have Visual C++ 2017 (version 14.12.25810.0) installed. This issue is addressed in a support article that recommends bypassing the prerequisite check, assuming one can confirm that the runtime is installed, but I don't see a way to bypass the check in an unattended install and in most cases I wouldn't want to since there could be other prerequisites that actually should halt the install:

https://support.laserfiche.com/kb/1013999/a-failed-to-install-visual-c-runtime-15-x86-vc_redist-x86-exe-another-version-of-this-product-is-already-installed-error-occurs-when-installing-laserfiche-10-3-1

The .NET 3.5 error 1603 appears to be caused by a corrupted .NET installation. I'll try repairing .NET on those machines to see if it helps.

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Silent Laserfiche Client Deployment Failing

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