Viewing completed Task without using Instance Monitoring

asked on January 30, 2019 • Show version history

Our Client Services team has tried to view completed tasks, from a few months back for example, the issue(as I have been told) is due to the large number instances that have been completed the "Load All" button that exist within the Inbox page does not load the instances. What pretty much happens is as the system attempts to load all these instances it causes a massive increase in memory usage on our server, thus slowing the performance down to what is essentially a crawl. Our support through the VAR suggested creating a report but I fear due to the number of processes the report will include I will be back at square 1 with this issue.

Any help is greatly appreciated as I have a past due internal support ticket pending this.

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replied on January 30, 2019

For the completed tasks list, we load the most recently completed 5000 instances by default. If those 5000 load relatively quickly, you can increase this initial load in the cf_options table of the Forms database. It is controlled by the GridLoadLimit setting. You could try increasing the GridLoadLimit to 10,000, but you might run into performance issues loading the 10,000 and you still might not get back to the instance you are looking for.

Another option might be to create completed tasks reports with filters that only include the specific processes you care about and only 1 month of data at a time. If you were looking for an instance completed in April 2018, you could load the April 2018 table and quickly find what you were looking for.

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replied on March 31, 2020

Unfortunately, updating the GridLoadLimit in the database, did not change how many instances loaded in the table. My "unassigned tasks" table takes 30-40 second to load due to it showing 5000 entires. I was hoping to lower that to only display 50 at a time.

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replied on April 27, 2020

The unassigned tasks list always load 5000 in the backend no matter what GridLoadLimit value is, this is an issue in Forms, we are working on improving the experience. Our current solution is change the GridLoadLimit to control the tasks to be listed in the backend for all the grids of Inbox, and change search to search from the backend.

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Viewing completed Task without using Instance Monitoring

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