Question

"C:\ProgramData\Laserfiche\WebAccess\Temp\import"

Web Client

Updated January 25, 2019

asked on January 24, 2019

When uploading to web access the files are written to "C:\ProgramData\Laserfiche\WebAccess\Temp\import"

How after 30 min these temp files are deleted. I receive an import error. See attached.
How can I extend the timing?

error.png (35.24 KB)

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Answer

SELECTED ANSWER

replied on January 24, 2019

Edit c:\Program Files\Laserfiche\Web Access\Web Files\web.config and add the following in the <appSettings> block:

<add key="TempFileExpirationMinutes" value="120" />

this will extend the timeout to 2 hours. Note that modifying this file will restart the web client, so make the change off hours when no one is using it. Also make sure to backup the file before editing it. We are working on fixing this bug for 10.4.1 (bug# 151024).

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Replies

replied on January 24, 2019

Thank you so much it worked! This was a show stopper for us!

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replied on January 25, 2019

Would you happen to know how to increase the 2g limit on file download in weblink ?

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replied on January 25, 2019

Hi Alison,

In WebLink, if it is an edoc, then unfortunately there is no current feature to allow user to increase the size limit for exporting. We will take this as a feature request and take into consideration for future implementation.

But if you mean to increase the max page limit for exporting PDFs. In WebLink10.1Update1 (Version 10.1.0.151), the page limit is editable in WebLink appSettings. Search for key <MaximumPdfPages> and you can input the max page limit you would like to customize.

Thanks!

Julia

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replied on January 25, 2019

No, its an MP4 download in weblink. Upload through web access works.

3 gig file.

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replied on January 25, 2019

Do you know the <appSettings> <add key= for files size

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replied on January 25, 2019

We can stream the 3g video which is download to temp . We need the user to be able use the download feature. The file completes the download it looks like it downloaded however the file is 0 bytes.

See attached

Weblink.png (18.5 KB)

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replied on January 25, 2019

Could it be an IIS setting?

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"C:\ProgramData\Laserfiche\WebAccess\Temp\import"

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