I'm with OCAD University in Toronto, Canada. We are new to Laserfiche, and worked with Ricoh to implement our Curriculum Approval Process in October, and are currently working on our AP Reimbursement Process.
We are looking to implement more processes in-house, and are interested in hearing how other institutions have managed this, and how ongoing Laserfiche development and training is supported.
If you have a little time to share your experiences, I would greatly appreciate it. Let me know if anyone is open to a call or email exchange.