You are viewing limited content. For full access, please sign in.

Question

Question

Briefcase Won't Import

asked on December 4, 2018

I have users who have been using a briefcase for years for convenience. It is just a folder structure. Plain and simple with four folders in it. We upgraded our server to 10 a few months ago and they say that just in the last week that the drag and drop function of importing the briefcase isn't working. 

I created a new briefcase and when I drag it into the folder in my client (10.3), nothing happens. I'm on Windows 7. Any ideas?

0 0

Replies

replied on December 4, 2018

Try importing through file->import. If that doesn't work, please open a support case so we can troubleshoot.

0 0
replied on December 4, 2018

Thank you for the reply. That didn't work either. I'll open a ticket.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.