Office Online Server Integration Issue

asked on December 2, 2018

Hi,

We are trying to apply integration between Web Client and Office Online Server to view and edit office documents online from WebAccess.

We installed and configured Office Online Server based on Microsoft's deployment guide in https://docs.microsoft.com/en-us/officeonlineserver/deploy-office-online-server and verified that Office Online Server is installed and configured correctly by accessing the discovery URL http://servername/hosting/discovery which shows XML contents as expected.

But in web client it shows error when view or edit office documents.

We even applied the workaround on https://support.laserfiche.com/kb/1013901/a-sorry-there-was-a-problem-and-we-cant-open-this-document-error-occurs-when-viewing-a-microsoft-office-document-within-web-client-10-2-1-update-2-with-the-office-web-apps-server-option but still same issue.

Any advice for what could be the issue in this case? Appreciate your help.

LF Server: 10.2.1.1044
Web Client: 10.2.1.372
Office Online Server: 2016
OS Version: Windows Server 2012 R2

MyWACfarm.txt (5.99 KB)

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Office Online Server Issue - XLSX.png (12.3 KB)

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Office Online Server Issue - DOCX.png (11.81 KB)

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replied on December 12, 2018

Any advice or hint?

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View 4 previous replies

replied on December 12, 2018

Hi Abdellah,

Sounds like you need to dig a bit deeper to find the cause and solution to this. If this is an issue then it's probably best to raise a support case rather than posting on answers. There is no guaranteed response on answers, whereas you will get support directly from Laserfiche on a support case.

Please post the solution back here when you resolve the issue.

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replied on December 13, 2018

Thanks Chris,

I'll try with Laserfiche support and will update this thread once I get solution.

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replied on February 22, 2019

Hi Abdellah, could you please help me with your update to the case if you did found a solution and if that was so with the procedure you followed to make the integration worked...¿?

Thanks for your help!

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replied on March 8, 2021

Hi Robinson, Abdellah,

Is this issue with two web servers? if yes were there any fix for this issue provided by Laserfiche on the support case?

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replied on March 8, 2021

I don't see that a support case was opened for this issue so I can't say what the root cause was here. But of the support cases I've seen recently, most of them are related to incorrect https configurations. Either not using https for both servers, using a hostname for a server that doesn't match the certificate (including not using the fqdn), or clients not trusting the certificate.

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replied on March 8, 2021

thanks Brian for your reply - I see below update but not sure if this is issue with 10.3 (version i am using)

A "Sorry, there was a problem and we can't open this document." Error Occurs When Viewing a Microsoft Office Document Within Web Client 10.2.1 Update 2 With the Office Web Apps Server Option. - Knowledge Base (laserfiche.com)

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replied on March 16, 2021

That KB only applies to 10.2.1.

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Office Online Server Integration Issue

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