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Question

Question

unable to see assigned task when team member is added after the fact

asked on November 30, 2018

Hello, 

I'm having an issue seeing assigned tasks for team members who were added to the team after being assigned a task.

We originally started with a small group of team members, but the process quickly expanded and so the Team Manager assigned some tasks outside the original team. In order to keep track of the tasks, we added the newbies to the team; however, their tasks still do not show up under the Assigned tab. We continue to see tasks for original team members under Assigned.

We can also see the new team members under the Team Members section - so I can confirm they were added successfully. 

I tried to reassign the task back to the same person to try to "trick" Forms, but it didn't work (didn't reassign). 

Any light you can shed is appreciated - thank you! 

Sarah

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Answer

SELECTED ANSWER
replied on December 2, 2018

If you assign a task to a user outside of the team, the task will no longer belong to the team, so even you add that user to the team, the task will not belong to the team. To bring the task back to the team, after you add the user to the team, you can reassign the task to the team first, then reassign the task to that user.

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