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Question

Question

Weblink 10.1 document quality

asked on November 29, 2018 Show version history

We have recently had Weblink 10.1 installed and the quality of the documents in there are coming up grainy? This is strange because we have them on our desktop client application and they are great quality so I don't understand why this would be different?

Is there anything we need to do to change settings somewhere on the Admin side of Weblink to improve the quality of the drawings/documents? 

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Replies

replied on November 29, 2018

I believe WebLink will use a blown up thumbnail as a placeholder until the image tiles are loaded.  It sounds like something is going wrong with that process.  Are there any errors in the event log or in the browser console?

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