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Question

Question

Metadata not Responding to Input

asked on November 22, 2018

Hi All,

I'm experiencing a weird glitch with some of my users: when changing metadata fields, the metadata doesn't change. There is no error message, there are no rights issues, but when these users try to input a field value, the field doesn't respond to the text being inputted. 

It will acknowledge that the field is selected and is waiting for a value to be inputted, but once they start typing, it's like they hit "tab" and the field reverts to its old value.

One user was able to restart their computer and it worked again for one instance, but then the error reoccured.

Any suggestions? This is on different computers and users.

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Answer

SELECTED ANSWER
replied on November 27, 2018

Which client is this happening in? Is it the desktop client, or the web client?

If it's the desktop:

  • What version
  • What OS

If it's the web client:

  • What version
  • What browser
  • What OS

 

It may be something you need to open a support ticket for.

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replied on November 28, 2018

Thanks, I do have a support ticket open now. We'll see what that goes. Very strange issue.

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