Hello,

Customer is getting this error when they are trying to import emails using LF Email Archive:

What they noticed is they are trying to drag and drop emails into their process folder and all the ones that error have a box in the name/title field:

Here is an error output details:

Error Code: 517

Error Message: UTF-8 to UTF-16 conversion error: invalid UTF-8 sequence [517An unexpected exception was raised  ] (An unexpected exception was raised  )

------------ Technical Details: ------------

LFSO:

    Call Stack: (Exception)

        CLFSingleEntryListing::CreateForDispatch

        CLFDatabase::GetSingleEntryListingByID

    Additional Details:

        HRESULT: 0x80040205 (CLFSingleEntryListing::setParams, LFSingleEntryListing.cpp:120)

         (LFSO/10.2.1.388)

LF.exe (10.2.1.996):

    Call Stack: (Current)

        CFolderListCtrl::OpenItems

    Call History:

          CMainFrame::GetSelectedDocID

           CFolderListCtrl::GetSelectedEntryIds

          CLFSecurity::GetEntryListing

          CLFDocument::LoadBlankDocument

        CFolderListCtrl::OpenItems

         GetOptionString ([Settings]PopulateFolderTree)

          CAttachedRepository::GetProfileValue

         IsRepositoryLoggedIn

Thanks,

Jeff Curtis