Hi:

After upgrading from win7 to win 10 we have had several users encounter the LF Client crashing after a certain set of actions.  This issue is completely reproducible.  Here are the steps:

1. Open a doc
2. Start a text box annotation
3. Enter some text
4. Without clicking anywhere outside of the text box (leave the cursor blinking inside the text box), close the doc with the window ‘x’ button on the top right of the doc viewer.
5. When the dialog box asks if you want to save the doc, say yes.
6. The client will now crash.

This behavior does not occur on win7.

Versions being used are LF client 9.1.1.584, LF Server 9.1.1 build 545, Windows 10 Enterprise 64-bit Version 1709.

The error in the Event Viewer is:

Log Name:      Application

Source:        Application Error

Date:          11/12/2018 12:54:33 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      [redacted]

Description:

Faulting application name: LF.exe, version: 9.1.1.584, time stamp: 0x54880652

Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e

Exception code: 0xc0000409

Fault offset: 0x000a326c

Faulting process id: 0x2968

Faulting application start time: 0x01d47ac1708b7a69

Faulting application path: C:\Program Files (x86)\Laserfiche\Client\LF.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR110.dll

Report Id: 398ea488-4926-4759-a9ea-a9ba520df12f

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-11-12T19:54:33.689513400Z" />

    <EventRecordID>6884</EventRecordID>

    <Channel>Application</Channel>

    <Computer>[redacted]</Computer>

    <Security />

  </System>

  <EventData>

    <Data>LF.exe</Data>

    <Data>9.1.1.584</Data>

    <Data>54880652</Data>

    <Data>MSVCR110.dll</Data>

    <Data>11.0.51106.1</Data>

    <Data>5098858e</Data>

    <Data>c0000409</Data>

    <Data>000a326c</Data>

    <Data>2968</Data>

    <Data>01d47ac1708b7a69</Data>

    <Data>C:\Program Files (x86)\Laserfiche\Client\LF.exe</Data>

    <Data>C:\Windows\SYSTEM32\MSVCR110.dll</Data>

    <Data>398ea488-4926-4759-a9ea-a9ba520df12f</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Any tips on how to avoid this would be greatly appreciated!