We are implementing a forms process using version 10.3.  There are several email service tasks in the process.  Using the Laserfiche admin console, I have added the '[FORMS]Email' attribute to each of the users accounts we have defined as Laserfiche Directory Accounts.  I then ran I then ran Synchronize Users from the forms administration System Security page.

I then proceeded to the test forms process.  Using the forms monitor page, I see that there are sporadic errors in the email tasks.  Using the events log viewer on our server, I can see errors that the forms process is not able to find an email process for a user. 

I then used Microsoft Sql Server Management Studio and see that in the Laserfiche database users table, some of the email addresses have disappeared.  I then  rerun the Synchronize Users from the forms administration System Security page, and see that the email addresses have been restored in the users table.  When I restart the failed task from the forms monitor page, the process then completes successfully.

The same thing happens when I then retest the same forms process - email addresses seem to get lost, and I need to restore them by running Synchronize Users again.

A couple of notes:

I am using the '/_initiator' token in the email service task to indicate to whom the email should be sent.

I am assuming the Laserfiche database users table is pertinent to my issue.

If anyone has insight as to what may be causing my issue, I would very much appreciate it.