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Question

Question

Has anyone dealt with disappearing form submissions?

asked on November 2, 2018 Show version history

We have a customer whose public users are submitting forms, but occasionally the submitted forms don't actually appear in Forms. We check the "Monitor" page and the submission isn't there. It's like they never submitted it. We haven't been able to reproduce it.

It's a very bizarre issue, and as far as I can tell it only happens on public forms. Has anyone else seen something like this?

We are on 10.3.1.635.

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Answer

SELECTED ANSWER
replied on November 2, 2018

Yes, this turned out to have been caused by user error, like I suspected.

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Replies

replied on November 2, 2018

I have. It was a timeout issue with the browser. Check the timeout settings in IIS and test with other browsers. You might get some more clues that way. Good luck! 

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replied on November 2, 2018

I have worked with environments that have tens of thousands of form submissions, and thousands of public form submissions. So far there has never been talk of a lost submission without the initiator getting some kind of error.

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SELECTED ANSWER
replied on November 2, 2018

Yes, this turned out to have been caused by user error, like I suspected.

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